Our Commitment
This statement sets out the Self Leadership International privacy policy in respect of personal information, which you may provide to Self Leadership International. Self Leadership International recognises that your privacy is very important to you and we are committed to promoting confidence in the manner in which your personal information is handled by us. The statement that follows explains how Self Leadership International collects, uses, discloses and protects this information.
Supporting Industry Best Practice
Self Leadership International is committed to supporting the National Principles for the Fair Handling of Personal Information established by the Australian Federal Privacy Commissioner and embodied in the Privacy Amendment (Public Sector) Act 2000. Our aim is both to support industry best practice and to ensure that we comply with principles that form the basis of laws introduced to strengthen privacy protection for consumers.
We believe that in supporting industry best practice this statement will address any potential concerns you may have about how personal information you provide to us is stored used and accessed.
Collection of Information
Self Leadership International receives and stores transaction information, information you enter on our web site or have provided to us in application, registration or administration processes.
Wherever it is lawful and practicable, Self Leadership International will endeavor to provide you with the option of not identifying yourself or not providing personal information when entering transactions with us. However, failure to provide the full and complete information we request may result in a limited ability on our part to offer or deliver complete services to you.
No personal information is collected when you browse our website anonymously. Anonymous browsing is when personally identifiable information is not required by an individual to gain access to our web site. In addition, personally identifiable information such as name, birth date and contact details (e-mail addresses) are only collected when you make an enquiry, place an order or book a course or seminar. All other information will be requested from you directly.
Information collected is kept for as long as it is needed to service your account and provide services and products requested by you. When your information is no longer needed for these purposes we will destroy or permanently render anonymous any information held about you.
Use and Disclosure of Information
The primary purpose in collecting information from you is to enable us to fulfill our business commitments to you in providing Membership and educational, training and consulting management services and to improve these services to you and other Members of Self Leadership International.
We may use the information you provide to help improve the services we deliver to you, measure consumer interest in Self Leadership International services, inform you of other Self Leadership International products and services or to comply with requirements under the law.
We may share your information with other parties (such as suppliers, agents and business alliance partners) who provide various services to Self Leadership International. These parties may be used to, amongst others, process orders, provide marketing support, provide IT support and services, provide services and products not available to Self Leadership International, distribute learning materials, assess assignment/project work, pass information to strategic partners or collect debts. Self Leadership International does not permit these parties to use information about you for any other purpose than to perform the services that Self Leadership International has instructed them to provide.
Self Leadership International will not, without your consent, disclose personal information for any purpose (a Secondary purpose) other than for the main purpose (Primary purpose) of fulfilling our business commitments to you, except where:
- It is required or authorised by law or for purposes of law enforcement and matters directly related to law enforcement or the prevention of unlawful activity;
- The Secondary Purpose is related to the primary purpose (or directly related when sensitive information is involved) and there is a reasonable expectation that we would use or disclose the information in the circumstances;
- Self Leadership International reasonably believes it is necessary to prevent any serious and imminent threat to any person's life, health or safety or the public's health or safety. Self Leadership International will not otherwise disclose your personal information to any other party without your consent.
Third Party Relationships
To provide you with a more informative on-line experience Self Leadership International does use the on-line resources, from time to time, of suppliers, agents and business partners. Such services comprise of links to third party sites that promote additional services and products. In any such relationship Self Leadership International takes all reasonable steps to ensure that these parties have and enforce an adequate privacy policy. Understandably, the privacy policy of a third party might be different to that of Self Leadership International and it is advisable that you carefully review any third party's privacy policy before using the site's products and/or services.
Storage and Security of Personal Information
Self Leadership International will use all reasonable endeavors to ensure that you provide personal information in a secure environment and when the information is no, longer needed it will be destroyed or permanently rendered anonymous.
Where indicated by a lock (on the browser window), we protect the security of your information during transmission by using software, which encrypts information, you input. In conjunction with our key suppliers and agents, we operate secure data networks protected by an industry standard firewall and password protection system. We also take care to ensure that we have security measures in place to protect against the loss, misuse, unauthorised access, alteration, modification or disclosure of your user data under our control.
The security of any information (including personal information) downloaded and stored on your PC\Server etc is the responsibility of the individual. The individual is also responsible for the correct configuration of the hardware and software he/she uses to access the Self Leadership International web site, along with the physical security and maintenance of that equipment.
Notwithstanding the fact that we take all reasonable steps to protect your personal data including the use of encryption technology, we cannot guarantee the security of any data you disclose on-line. You can help us keep your personal information secure by ensuring that any password you use on our web site is kept strictly confidential, and by logging off when you have finished using a shared computer.
Self Leadership International imposes strict rules on its employees who have access either to the databases that store your user information or to the servers that host our services and while we cannot guarantee that any unauthorised access, disclosure, loss, misuse or alteration to your data will not occur, we will take all reasonable steps to prevent such unfortunate occurrences.
You accept the inherent security implications of dealing on-line over the Internet and will not hold Self Leadership International or its agents or suppliers responsible for any breach of security.
Accessing and Changing Your Personal Information
Self Leadership International attempts to ensure that all personal information collected and stored in its database systems is correct and accurate. You may at any time request access to the information we have collected from you and obtain a more in depth explanation about how the information is used by contacting us through Contact Us section of the web site, by e-mailing us at zurina@selfleadership.com.au. We will endeavor to meet or advise of the outcome of a request within 7 business days of receipt.
If at any time you wish to change personal information that is incorrect or wish to have your personal information deleted, please contact us using the details below. Unless personal information is required for administrative or legal reasons we will take all reasonable steps to meet such requests at the earliest possible opportunity.
You also have the right to request access to your personal information at any time. All our staff will be able to assist you with such a request and this information will be forwarded to you within 7 working days.
For any privacy issues or concerns, contact:
Zurina Aman-Sham, Self Leadership International
P O Box Q440, QVB Post Office, NSW 1230 Ph: 0421-339-933
Complaints Resolution
Self Leadership International is committed to providing consumers with a fair and responsive system for handling and resolving complaints. You have a right to complain and to have your complaint handled efficiently. We believe that in receiving your complaint, we are provided with a valuable opportunity to improve the services we deliver to you and maintain your confidence in Self Leadership International and our services.
If at any time you wish to lodge a complaint in respect of the handling, use or disclosure of your personal information by Self Leadership International, please lodge the details of your complaint in writing to Zurina Aman-Sham, Self Leadership International, P O Box Q440, QVB Post Office, NSW 1230.
We will endeavor to investigate and advise you of the outcome of a complaint within 31 days of receipt of such complaint.
Direct Marketing
Subject to obtaining your prior consent, Self Leadership International may use your personal information for the purpose of providing you with special offers you may find of interest, important changes to the functionality or content of our web site, or information on new products or services to be offered by Self Leadership International or our business partners. If you do not wish to receive this form of communication, please contact our office and we will make the change to our records. We will not charge you for giving effect to such a request and will take all reasonable steps to meet your request at the earliest possible opportunity.
Liability Disclaimer
Self Leadership International will use all reasonable endeavors to protect and keep confidential any personally identifiable information in its possession in relation to its subscribers or website visitors. If any confidential or personally identifiable information is accessed by a third party, whether by negligence or otherwise of Self Leadership International, its agents, suppliers, contractors, related bodies corporate, affiliates or associated parties, to the extent permitted by law, Self Leadership International is not liable for any loss, damage, costs, liability or other form of contribution.
We are constantly improving the Self Leadership International website and the tools you can use to manage the data that you provide to us. Please refer to this page from time to time to see any new policies about the use of these new features.
Further Information on Privacy
Further information may be obtained on privacy issues in Australia by visiting the Australian Federal Privacy Commissioner's web site at http://www.privacy.gov.au/.